Product Guidelines

The following document is designed to provide you with general guidelines for using the products and services offered by Security Alarms & Co.. This document supplements our Terms of Use and Service which all of our users must agree to before using any of our services (and which you should also read).

Although we’ve tried to provide some helpful examples in this document, the following guidelines are not exhaustive – when in doubt, you should use your common sense when using our products and services, and err on the side of caution.

Data accuracy and consistency from Security Alarms & Co. products, including those provided by ARHUB, resold by Security Alarms & Co., or supported by ARHUB, is not guaranteed. Therefore, you should not rely on that data for any use that impacts health, safety, security, property or financial interests. For example, presence data from ARHUB devices or mobile/Smartphones can vary in accuracy, and therefore should not be used to control access to secure locations without secondary authentication.

Security Alarms & Co. provides information on the physical state of many devices, including through contact sensors (which may provide open/closed status of windows and doors), accelerometers, locks, appliances, HVAC, light and power fixtures, and presence sensors. The complexity of combining physical interactions with digital interactions may result in inconsistencies in the representation of the actual state of a device in the physical world in its digital representation. In all cases, Security Alarms & Co. does its best to interpret and maintain the state of these devices (including by querying for current data), but this is not intended as a replacement for direct, physical verification in situations where the true state of a device may have an impact on health, safety, security, property or financial interests. While ARHUB supports multiple communications standards, we cannot guarantee the implementations of those standards by third party devices. Certain devices may not work, or may cease to work with ARHUB despite supporting the same standards. We provide no guarantee or warranty of compatibility for third party devices, even if we provide access to or resale of those devices through the Security Alarms & Co. and ARHUB stores.

Where possible, Security Alarms & Co. has worked to ensure message delivery and control reliability, but many factors can impact this, including electromagnetic interference, solar flares, wireless and cellular connectivity, and the natural complexity of software instructions that might be in direct conflict caused by Application for Smart Phone or by end users. These and other issues can cause commands to not be delivered, to be delivered repeatedly, or to be delivered in rapid succession. Therefore, do not use ARHUB and other Security Alarms & Co. devices to control any device that may have an impact on health, safety, security, property, or financial interests, or where the device is sensitive and could be damaged by power cycling or power surges. In no case should ARHUB or other Security Alarms & Co. devices be used to control any devices that are explicitly marked with safety warnings or hazard warnings.

Last update: December 5th 2017